Call Centre Training

Name: Call Centre Training
Price: 25 GBP
Rating: 4.8 (5 reviews)

£25.00 ex Vat

Teacher

Ajex Hack

Category:

Employability
Training

4.8( 5 REVIEWS )

19 STUDENTS

In today’s society, your abilities define your success and future. The more skills you possess, the more desirable you are in today’s employment market. This Call Centre Training training will give you the skills and the edge you need to thrive in the corporate world.

Cambridge Open Academy created this Call Centre Training course to assist you transition into this exciting field, grow in your current role, or turn your big ideas to reality. This interactive course was specially designed with the help of the best EdTech tool and is optimised for all screen sizes without the need for manual tinkering. With this introduction of the technology, your learning experience will be better than ever before.

This online extensive Call Centre Training is broken down into bite-sized modules so that you can learn at your own pace and in your own time. Furthermore, our experts are only an email or phone call away from answering any of your Call Centre Training related questions.

This flexible Call Centre Training course will provide you the tools and abilities you need to learn what you enjoy. It assists you in carving out your own career path. With this Call Centre Training course, you will develop a well-rounded skill set that you can apply in real-life situations.

So, invest in yourself today. Add this Call Centre Training training and take the first steps toward the future you desire.

Your Benefits by Learning with ‘Cambridge Open Academy’:

Accreditation: Showcase your ability with our accredited Call Centre Training to potential employers.
Free Certificate: Get a Free Digital Certificate upon successful completion of the Call Centre Training.
Flexibility: Learn virtually from anywhere, anytime at your own pace and convenience.
Advance Your Career: Upskill to impress your employers and land your dream job or long-awaited promotion.
Immediately Applicable Coursework: Keep up with the latest skill trend by putting your skillsets to work.
Affordability: Save big with our online Call Centre Training as it not only suits your professional needs but also fits within your budget.
Tutor Support: Get tutor support on weekdays, 9-5 am, and our dedicated 24/7 customer support.
Lifetime Access: Achieve lifetime access to the top-notch expertly crafted course materials.

Our Specialised Delivery Method:

Interactive Learning Materials: The course modules were created using an EdTech industry-recognised tool to keep you engaged at all times. With this tool, you get interactive, engaging and top-notch course content. In our courses, you can take advantage of features like—
- Drop Down Menu
- Drag and Drop
- Flash Card
- Label Graphic
- Timeline View
Responsiveness: In light of contemporary mobile and point-of-need learning trends, our courses are designed to be intrinsically dynamic and provide you the ultimate eLearning solution. These courses will adapt to any gadget without any extra software.
Learner-Friendly Navigation: Our courses are also quite simple to navigate for any learner. These courses are designed with simplicity and a modern flow that appeals to a wide range of learning audiences, regardless of their technical background and gadgets.
Elegant Outline: Our courses are visually appealing, where you can —
- Track your progress on the left-side navigation toolbar.
- Engage in drag-and-drop sorting activities and use the multiple response question to test your understanding of course topics.

With your newly acquired skills from this course can help you

Increase Your Hireability.
Make Yourself a Valuable Asset
Get Your Long-awaited Promotion.
Boost Your Pay-scale
Better Your Productivity

Certification:

Once you have successfully completed the Call Centre Training course, you will receive a PDF certificate completely free of cost as a proof of your accomplishment. The hardcopy certificate is also available for the cost of £9.99. UK students are required to pay a £10 as a delivery fee, while international students have to pay £19.99 for the shipment of a hardcopy certificate to their designated address.

Who is this course for?

This Call Centre Training course is developed for people who wish to excel in their professional and personal life. Learn from industry leaders and interact with a global network of experts by enrolling in this Call Centre Training course.

Requirements

Enrolling in our Call Centre Training course does not require any prior knowledge or experience. All that is required is an internet-connected gadget and a passion to learn.

Career Path

Participants in the Call Centre Training course are revolutionizing the professional landscape, propelling their careers forward, and enhancing their livelihoods across the globe. This sought-after course is empowering learners to forge new employment opportunities, advance within their respective industries, and experience substantial personal growth.

Module 01: Introduction to Call Centre
	Introduction to Call Centre	00:30:00
Module 02: Traits of a Call Centre Agent
	Traits of a Call Centre Agent	00:30:00
Module 03: Agent and Customer Relationship
	Agent and Customer Relationship	00:30:00
Module 04: Telephone Etiquettes
	Telephone Etiquettes	00:30:00
Module 05: Communication Skills
	Communication Skills	00:30:00
Module 06: Negotiation Techniques
	Negotiation Techniques	00:30:00
Module 07: Managing Difficult Clients
	Managing Difficult Clients	00:30:00
Module 08: Call Centre Metrics and Benchmarks
	Call Centre Metrics and Benchmarks	00:30:00
Module 09: Call Centre Technology and Trends
	Call Centre Technology and Trends	00:30:00

Certification:

Once you have successfully completed this course, you will receive a PDF certificate completely free of cost as a proof of your accomplishment. The hardcopy certificate is also available for the cost of £9.99.
Note: Delivery of hardcopy certificate is free within the United Kingdom. However, to obtain a hardcopy certificate, International students will have to pay additional fees based on their location.

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Call Centre Training

Call Centre Training

Ajex Hack