Phone-Based Customer Service

Name: Phone-Based Customer Service
Price: 25 GBP
Rating: 4.8 (9 reviews)

Teacher

Jonathon

Category:

Employability
Personal Development

4.8( 9 REVIEWS )

25 STUDENTS

In today’s society, your abilities define your success and future. The more skills you possess, the more desirable you are in today’s employment market. This Phone-Based Customer Service training will give you the skills and the edge you need to thrive in the corporate world.

Cambridge Open Academy created this Phone-Based Customer Service course to assist you transition into this exciting field, grow in your current role, or turn your big ideas to reality. This interactive course was specially designed with the help of the best EdTech tool and is optimised for all screen sizes without the need for manual tinkering. With this introduction of the technology, your learning experience will be better than ever before.

This online extensive Phone-Based Customer Service is broken down into bite-sized modules so that you can learn at your own pace and in your own time. Furthermore, our experts are only an email or phone call away from answering any of your Phone-Based Customer Service related questions.

Your Benefits by Learning with ‘Cambridge Open Academy’

Accreditation: Showcase your ability with our accredited Phone-Based Customer Service to potential employers.
Free Certificate: Get a Free Digital Certificate upon successful completion of the Phone-Based Customer Service
Flexibility: Learn virtually from anywhere, anytime at your own pace and convenience.
Advance Your Career: Upskill to impress your employers and land your dream job or long-awaited promotion.
Immediately Applicable Coursework: Keep up with the latest skill trend by putting your skillsets to work.
Affordability: Save big with our online Phone-Based Customer Service as it not only suits your professional needs but also fits within your budget.
Tutor Support: Get tutor support on weekdays, 9-5 am, and our dedicated 24/7 customer support.
Lifetime Access: Achieve lifetime access to the top-notch expertly crafted course materials.

Our Specialised Delivery Method:

Interactive Learning Materials: The course modules were created using an EdTech industry-recognised tool to keep you engaged at all times. With this tool, you get interactive, engaging and top-notch course contents. In our courses, you can take advantage of features like—
- Drop Down Menu
- Drag and Drop
- Flash Card
- Label Graphic
- Timeline View
Responsiveness: In light of contemporary mobile and point-of-need learning trends, our courses are designed to be intrinsically dynamic and provide you with the ultimate eLearning solution. These courses will adapt to any gadget without any extra software.
Learner Friendly Navigation: Our courses are also quite simple to navigate for any learner. These courses are designed with simplicity and a modern flow that appeals to a wide range of learning audiences, regardless of their technological background and gadgets.
Elegant Outline: Our courses are visually appealing, where you can —
- track your progress on the left-side navigation toolbar.
- engage in drag-and-drop sorting activities and
- use the multiple response question to test your understanding of course topics.

With your newly acquired skills from this course can help you

Increase Your Hireability.
Make Yourself a Valuable Asset
Get Your Long-awaited Promotion.
Boost Your Pay-scale
Better Your Productivity

Certification:

Certification:

Once you have successfully completed the Phone-Based Customer Service course, you will receive a PDF certificate completely free of cost as a proof of your accomplishment. The hardcopy certificate is also available for the cost of £9.99.

Note: Delivery of hardcopy certificate is free within the United Kingdom. However, to obtain a hardcopy certificate, International students will have to pay additional fees based on their location.

Who is this course for?

This Phone-Based Customer Service course is developed for people who wish to excel in their professional and personal life. Learn from industry leaders and interact with a global network of experts by enrolling in this Phone-Based Customer Service course.

Requirements

Enrolling in our Phone-Based Customer Service course does not require any prior knowledge or experience. All that is required is an internet-connected gadget and a passion to learn.

Career Path

Learners of this Phone-Based Customer Service course are creating new jobs, progressing in their industries, and improving their lives all over the world.

Module 01: Introduction to Customer Service
	Introduction to Customer Service	00:24:00
Module 02: What’s Different about Good Customer Service?
	What’s Different about Good Customer Service	00:13:00
Module 03: Customer Relationship Management
	Customer Relationship Management	00:43:00
Module 04: Customer Service Communication Strategies
	Customer Service Communication Strategies	00:25:00
Module 05: Aspects of Phone Etiquette
	Aspects of Phone Etiquette	00:32:00
Module 06: Building Rapport Over the Phone
	Building Rapport Over the Phone	00:25:00
Module 07: Inbound and Outbound Calls
	Inbound and Outbound Calls	00:17:00
Module 08: Active Listening and Managing Tough Callers
	Active Listening and Managing Tough Callers	00:29:00
Module 09: Managing Interoffice Calls and Voicemail
	Managing Interoffice Calls and Voicemail	00:11:00
Module 10: Problem Solving over the Phone
	Problem Solving over the Phone	01:05:00
Module 11: Intra Organisation Dealings
	Intra Organisation Dealings	00:36:00
Module 12: Measuring Customer Service
	Measuring Customer Service	00:13:00