Course Curriculum

CompTIA A+ 2019 Core 2 (220-1002) Course Introduction 00:02:00
What is the CompTIA A+ 00:02:00
Why Get A+ Certified? 00:03:00
What is on the CompTIA A+ Core 2 (220-1002) Exam? 00:04:00
How to Pass the CompTIA A+ Exam 00:04:00
How to use this Video Course 00:03:00
Professional Communication Part 1 00:06:00
Professional Communication Part 2 00:07:00
Physical Safety 00:07:00
What is an Operating System? 00:09:00
Users and Super Users 00:05:00
Why Windows? 00:08:00
Windows Editions and Versions 00:12:00
Touring the macOS 00:06:00
Touring Linux 00:08:00
32-Bit vs. 64-Bit Processing 00:12:00
Virtual Memory 00:06:00
Power Protection 00:10:00
Understanding Partitioning 00:04:00
MBR Partitioning 00:12:00
GPT Partitioning 00:09:00
Understanding File Systems 00:12:00
Popular File Systems 00:07:00
Formatting in Action 00:11:00
Dynamic Disks 00:09:00
Software RAID in Storage Spaces 00:10:00
Encrypting Mass Storage 00:09:00
Boot from Everything 00:12:00
Installing Windows 00:12:00
Post-Installation Tasks 00:12:00
Windows Installation options 00:07:00
What is the Registry? 00:11:00
Processes 00:07:00
Services 00:04:00
Your Windows Toolset 00:08:00
Windows 7 Task Manager 00:09:00
Windows 10 Task Manager 00:06:00
Information and Configuration Tools 00:11:00
Performance Monitor 00:12:00
Event Viewer 00:07:00
Tools for Programmers 00:08:00
Introduction to Users and Groups 00:06:00
Managing Users and Groups 00:12:00
NTFS Permissions 00:08:00
Linux and macOS Permissions 00:05:00
File Explorer 00:14:00
Sharing Resources 00:11:00
Security Policies 00:08:00
Patch Management 00:11:00
Working with Disks 00:06:00
Working with Applications 00:07:00
System Restore 00:05:00
Backing up Your Files 00:07:00
Task Scheduler 00:07:00
Understanding the CLI 00:11:00
Navigating the CLI 00:14:00
Working with Folders 00:07:00
Working with Files 00:11:00
Working with Drives 00:13:00
Super Copy Commands 00:09:00
Advanced Windows Command Line 00:08:00
Advanced Linux Commands 00:13:00
Command-Line Permissions 00:08:00
Introduction to Scripting 00:10:00
Interpreted Languages 00:12:00
Windows Recovery Environment 00:05:00
Advanced Windows Startup Options 00:07:00
Troubleshooting Boot Problems 00:10:00
Troubleshooting at the GUI 00:11:00
Troubleshooting Applications 00:07:00
Kernel Panic 00:05:00
Resolutions and Aspect Ratios 00:06:00
Multiple Monitors 00:05:00
Network Card Troubleshooting 00:09:00
Working with Connections 00:09:00
Working with Workgroups 00:08:00
Working with Active Directory 00:14:00
Windows Sharing with Mac and Linux 00:07:00
Net Command 00:04:00
Firewall Configuration 00:11:00
Windows Firewall 00:08:00
Port Forwarding 00:07:00
Wireless Encryption 00:11:00
Enterprise Wireless 00:16:00
Telnet and SSH 00:07:00
Remote Desktop Connections 00:06:00
The World Wide Web 00:09:00
Troubleshooting Internet Connections 00:07:00
Power Management 00:11:00
Mobile Device Security 00:08:00
Mobile Security Troubleshooting 00:06:00
Mobile Device Troubleshooting 00:10:00
Threats3 00:10:00
Physical Security 00:08:00
Passwords and Authentication 00:14:00
Malware 00:14:00
Anti-Malware 00:11:00
Social Engineering 00:06:00
Licensing 00:10:00
Incident Response 00:05:00
Environmental Controls 00:06:00
Documents You Need to Know 00:09:00
Data You Need to Know 00:04:00
Change Management 00:06:00
The Zen of Backup 00:11:00
Recycling and Data Destruction 00:07:00

CompTIA A+ 220-1002 Course Overview

The CompTIA A+ 220-1002 Course explores foundational IT support topics, including operating systems, security, software troubleshooting and operational procedures. It is suitable for beginners who want to understand how technicians support users, maintain computer systems and resolve common technical problems.

Throughout this CompTIA A+ course, you’ll explore the installation and management of Windows, macOS and Linux operating systems. You’ll also examine mobile-device support, malware prevention, software troubleshooting, data protection and professional IT procedures.

The course provides foundational knowledge for aspiring help desk technicians, service desk analysts and IT support professionals. It can also help existing employees strengthen their understanding of system administration and workplace technology support.

Learning Outcomes

  • Install, configure and manage commonly used operating systems
  • Explain fundamental Windows, macOS and Linux support principles
  • Apply basic security measures to protect systems, information and users
  • Identify and troubleshoot common software and operating-system problems
  • Support mobile devices and resolve basic configuration issues
  • Follow safe data-handling, backup and disposal practices
  • Understand operational procedures used in professional IT environments
  • Apply structured troubleshooting techniques to common support scenarios
  • Explain the legacy CompTIA A+ 220-1002 Core 2 objectives

What You’ll Gain

By completing this CompTIA A+ 220-1002 Course, you will:

  • Understand the legacy Core 2 objectives: Explore the operating systems, security, troubleshooting and operational procedures included in the retired 220-1002 syllabus.

  • Manage operating systems: Learn foundational installation, configuration and support principles for Windows, macOS and Linux.

  • Support mobile devices: Explore basic procedures for configuring mobile devices and resolving common software or connectivity problems.

  • Apply cybersecurity fundamentals: Learn how malware protection, access controls, passwords and secure working practices help protect IT systems.

  • Troubleshoot software problems: Follow structured processes to identify, assess and resolve common software and operating-system issues.

  • Support end users: Develop foundational knowledge relevant to help desk, service desk and first-line IT support environments.

  • Follow operational procedures: Understand professional documentation, workplace safety, change management and disaster-recovery practices.

  • Handle data securely: Explore appropriate methods for backing up, protecting and disposing of organisational information.

  • Develop transferable IT skills: Build practical knowledge that can support progression into current CompTIA A+ training and other IT qualifications.

  • Prepare for entry-level opportunities: Strengthen your understanding of the everyday responsibilities performed by IT support technicians.

Our Specialised Delivery Method:

  • Interactive Learning Materials: The course modules were created using an EdTech industry-recognised tool to keep you engaged at all times. With this tool, you get interactive, engaging and top-notch course content. In our courses, you can take advantage of features like—
    • Drop Down Menu
    • Drag and Drop
    • Flash Card
    • Label Graphic
    • Timeline View
  • Responsiveness: In light of contemporary mobile and point-of-need learning trends, our courses are designed to be intrinsically dynamic and provide you the ultimate eLearning solution. These courses will adapt to any gadget without any extra software.
  • Learner-Friendly Navigation: Our courses are also quite simple to navigate for any learner. These courses are designed with simplicity and a modern flow that appeals to a wide range of learning audiences, regardless of their technical background and gadgets.
  • Elegant Outline: Our courses are visually appealing, where you can —
    • Track your progress on the left-side navigation toolbar.
    • Engage in drag-and-drop sorting activities and use the multiple response question to test your understanding of course topics.

With your newly acquired skills from this course can help you

  • Increase Your Hireability.
  • Make Yourself a Valuable Asset
  • Get Your Long-awaited Promotion.
  • Boost Your Pay-scale
  • Better Your Productivity

Certification:

Once you have successfully completed the CompTIA A+ (220-1002) course, you will receive a PDF certificate completely free of cost as a proof of your accomplishment. The hardcopy certificate is also available for the cost of £9.99. UK students are required to pay a £10 as a delivery fee, while international students have to pay £19.99 for the shipment of a hardcopy certificate to their designated address.

Who is this course for?

This CompTIA A+ (220-1002) course is developed for people who wish to excel in their professional and personal life. Learn from industry leaders and interact with a global network of experts by enrolling in this CompTIA A+ (220-1002) course.

Requirements

Enrolling in our CompTIA A+ (220-1002) course does not require any prior knowledge or experience. All that is required is an internet-connected gadget and a passion to learn.

Career Progression After Completing the CompTIA A+ (220-1002) Course

  • IT Support Apprentice
    Combines structured workplace training with practical experience in user support, hardware, software and basic troubleshooting.
    UK salary range: £15,600–£23,000 per year

  • First-Line IT Support Technician
    Acts as the first point of contact for users experiencing account, software, hardware or connectivity problems.
    UK salary range: £22,000–£30,000 per year

  • IT Support Engineer
    Installs, maintains and troubleshoots computers, printers, applications and related workplace technology.
    UK salary range: £28,000–£40,000 per year

  • Service Desk Technician
    Records and manages support requests, resolves common technical problems and escalates complex incidents to specialist teams.
    UK salary range: £27,000–£36,000 per year

  • Second-Line Support or Network Technician
    Investigates more complex technical problems involving operating systems, user accounts, networks and infrastructure.
    UK salary range: £30,000–£40,000 per year

  • IT Support Specialist
    Provides advanced support within areas such as workplace systems, cloud services, infrastructure or information security.
    UK salary range: £35,000–£48,000 per year

Certification:​

Once you have successfully completed this course, you can order a certificate as proof of your achievement.

A PDF certificate is available for £5.99. You can also request a hardcopy certificate for £9.99.

Delivery of the hardcopy certificate is free within the United Kingdom. For international learners, an additional delivery charge will apply based on the destination country.

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