Course Curriculum

Unit 1: Introduction 00:01:00
Unit 2: Course Outline 00:06:00
Unit 1: Facts about Information Technology (IT) 00:05:00
Unit 2: What is Information Technology & How IT Works 00:02:00
Unit 1: IT Components 00:02:00
Unit 1: What is Hardware 00:02:00
Unit 2: Examples of Computer 00:02:00
Unit 3: Computer Hardware Manufacturers 00:04:00
Unit 4: Hardware Jobs 00:05:00
Unit 1: What is Operating System 00:02:00
Unit 2: Examples of Operating System 00:08:00
Unit 3: Operating System Jobs 00:10:00
Unit 4: OS Tools Related Jobs 00:02:00
Unit 1: What is Application/Software 00:03:00
Unit 2: Software Building Tools and Languages 00:03:00
Unit 3: Software/Application Building Jobs 00:03:00
Unit 4: Software/Application User Jobs 00:03:00
Unit 1: What is Computer Networking 00:02:00
Unit 2: Computer Network Companies 00:02:00
Unit 3: Network Jobs 00:04:00
Unit 1: What is Computer Security 00:02:00
Unit 2: Security Companies 00:01:00
Unit 3: Security Jobs 00:03:00
Unit 1: How Information Flow within IT 00:02:00
Unit 2: Enterprise Level IT Components 00:02:00
Unit 1: What is Storage 00:05:00
Unit 2: Storage Companies and Technologies 00:02:00
Unit 3: Jobs in Storage 00:02:00
Unit 1: What is Database 00:02:00
Unit 2: Database Type and Technologies 00:04:00
Unit 3: Database Jobs 00:02:00
Unit 1: What is Virtualisation 00:03:00
Unit 2: What is Cloud Technology 00:02:00
Unit 3: Virtualisation and Cloud Companies 00:02:00
Unit 4: Virtualisation and Cloud Jobs 00:02:00
Unit 1: IT Management Jobs 00:03:00
Unit 2: Other IT Jobs 00:09:00

Overview

Functional Skills IT is one of the most practical qualifications you can gain in today’s digital world. Whether you’re applying for a new job, returning to work, or simply trying to keep up with the demands of modern life, having strong IT skills opens doors that might otherwise stay closed. This online course is designed to help you build exactly that real, usable digital confidence.

This course covers the everyday IT tasks that employers across the UK expect their staff to handle from creating documents and managing files to communicating online and staying safe in digital environments. There’s no unnecessary complexity here. Every topic is taught clearly, with real-world application at the centre of every lesson.

Functional Skills IT is recognised by employers and educational institutions across the UK as a trusted, credible qualification. If you’ve always felt a little unsure around computers or digital tools, this is the course that will change that. By the end, you won’t just understand IT, you’ll be able to use it with confidence in the workplace and beyond.

What You’ll Learn

  • Use everyday digital devices and software confidently, including the core IT tools most commonly required in UK workplaces and education settings
  • Create, format, and manage digital documents using word processing and productivity software to a functional, professional standard
  • Communicate effectively online using email, video calls, and digital platforms in a way that is clear, appropriate, and professional
  • Organise and manage files and data efficiently across devices and storage systems, keeping information secure and easy to find
  • Stay safe online by understanding key Functional Skills IT principles around cybersecurity, data protection, and responsible internet use
  • Use spreadsheets and digital tools to handle basic data tasks, supporting everyday IT functions in work and study environments

Assessment

To pass this Functional Skills course, you will pass a short online multiple choice test on key topics. The exam is in a Functional Skills -IT format and tests your knowledge of this topic. To successfully complete the course, a pass mark is needed. You will be given a free CPD-accredited PDF certificate on successful completion. A hard copy certificate is also offered at a price of £9.99 with an extra cost of 10 pounds to be delivered in the UK.

Why study this course

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.

The Functional Skills – IT is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Career Path

  • IT Support Technician / Helpdesk Analyst (1st Line Support)Provides first-line technical support for hardware, software, OS issues, troubleshooting, and basic networking via phone, email, or in person.Salary: £24,000 – £30,000 (average £25k–£29k nationally)
  • IT Service Desk TechnicianHandles incident logging, user account management, basic system maintenance, and escalation of complex technical issues.Salary: £24,000 – £32,000 (entry level typically £24k–£28k)
  • Junior IT Technician / Field Support EngineerProvides on-site or remote support including hardware setup, repairs, installations, and basic network troubleshooting.Salary: £24,000 – £31,000 (junior level £24k–£28k)
  • Digital / ICT Support Officer or AdministratorSupports Microsoft 365, data/storage systems, digital tools, and general IT operations in organisations such as education, housing, or SMEs.Salary: £25,000 – £33,000
  • IT Apprentice / Trainee (IT Support Apprentice)Entry-level learning role combining hands-on IT support experience with training in networking, hardware, and cybersecurity fundamentals.Salary: £18,000 – £25,000 (increases with progression)
  • Application / Technical Support Analyst (Entry Level)Provides support for business applications, basic database or cloud issues, system troubleshooting, and user training.Salary: £26,000 – £35,000

Certification:​

Once you have successfully completed this course, you can order a certificate as proof of your achievement.

A PDF certificate is available for £5.99. You can also request a hardcopy certificate for £9.99.

Delivery of the hardcopy certificate is free within the United Kingdom. For international learners, an additional delivery charge will apply based on the destination country.

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