Course Curriculum

Unit 1: Introduction 00:01:00
Unit 2: Course Outline 00:06:00
Unit 1: Facts about Information Technology (IT) 00:05:00
Unit 2: What is Information Technology & How IT Works 00:02:00
Unit 1: IT Components 00:02:00
Unit 1: What is Hardware 00:02:00
Unit 2: Examples of Computer 00:02:00
Unit 3: Computer Hardware Manufacturers 00:04:00
Unit 4: Hardware Jobs 00:05:00
Unit 1: What is Operating System 00:02:00
Unit 2: Examples of Operating System 00:08:00
Unit 3: Operating System Jobs 00:10:00
Unit 4: OS Tools Related Jobs 00:02:00
Unit 1: What is Application/Software 00:03:00
Unit 2: Software Building Tools and Languages 00:03:00
Unit 3: Software/Application Building Jobs 00:03:00
Unit 4: Software/Application User Jobs 00:03:00
Unit 1: What is Computer Networking 00:02:00
Unit 2: Computer Network Companies 00:02:00
Unit 3: Network Jobs 00:04:00
Unit 1: What is Computer Security 00:02:00
Unit 2: Security Companies 00:01:00
Unit 3: Security Jobs 00:03:00
Unit 1: How Information Flow within IT 00:02:00
Unit 2: Enterprise Level IT Components 00:02:00
Unit 1: What is Storage 00:05:00
Unit 2: Storage Companies and Technologies 00:02:00
Unit 3: Jobs in Storage 00:02:00
Unit 1: What is Database 00:02:00
Unit 2: Database Type and Technologies 00:04:00
Unit 3: Database Jobs 00:02:00
Unit 1: What is Virtualisation 00:03:00
Unit 2: What is Cloud Technology 00:02:00
Unit 3: Virtualisation and Cloud Companies 00:02:00
Unit 4: Virtualisation and Cloud Jobs 00:02:00
Unit 1: IT Management Jobs 00:03:00
Unit 2: Other IT Jobs 00:09:00

Overview

The Functional Skills – IT is the best way for you to gain deep insight and knowledge of this topic. You will learn from industry experts and obtain an accredited certificate after completing the course. Enrol now for a limited-time discounted price.

Like all the courses of Cambridge Open Academy, the Functional Skills is designed with the utmost attention and thorough research. All the topics are broken down into easy-to-understand, bite-sized modules that help our learners to understand each lesson very easily.

We don’t just provide courses at Cambridge Open Academy; we provide a rich learning experience. After purchasing a course from Cambridge Open Academy, you get lifetime access with customer support. 

Our expert instructors are always available to answer all your questions and make your learning experience exquisite.

After completing the Functional Skills – IT, you will instantly get an e-certificate that will help you get jobs in the relevant field and will enrich your CV.

If you want to learn about this topic and achieve certifications, you should consider this course from Cambridge Open Academy.

There are no hidden fees or exam charges. We are very upfront and clear about all the costs of the training. 

Learning Outcome

  • Get a deep understanding of the fundamentals of Information Technology (IT)
  • Master all the IT Components
  • Understand how operating systems work
  • Master software building tools and languages
  • Learn how information flows within IT and how Storage Companies and Technologies work

Assessment

To pass this Functional Skills course, you will pass a short online multiple choice test on key topics. The exam is in a Functional Skills -IT format and tests your knowledge of this topic. To successfully complete the course, a pass mark is needed. You will be given a free CPD-accredited PDF certificate on successful completion. A hard copy certificate is also offered at a price of £9.99 with an extra cost of 10 pounds to be delivered in the UK.

Why study this course

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.

The Functional Skills – IT is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Career Path

  • IT Support Technician / Helpdesk Analyst (1st Line Support)Provides first-line technical support for hardware, software, OS issues, troubleshooting, and basic networking via phone, email, or in person.Salary: £24,000 – £30,000 (average £25k–£29k nationally)
  • IT Service Desk TechnicianHandles incident logging, user account management, basic system maintenance, and escalation of complex technical issues.Salary: £24,000 – £32,000 (entry level typically £24k–£28k)
  • Junior IT Technician / Field Support EngineerProvides on-site or remote support including hardware setup, repairs, installations, and basic network troubleshooting.Salary: £24,000 – £31,000 (junior level £24k–£28k)
  • Digital / ICT Support Officer or AdministratorSupports Microsoft 365, data/storage systems, digital tools, and general IT operations in organisations such as education, housing, or SMEs.Salary: £25,000 – £33,000
  • IT Apprentice / Trainee (IT Support Apprentice)Entry-level learning role combining hands-on IT support experience with training in networking, hardware, and cybersecurity fundamentals.Salary: £18,000 – £25,000 (increases with progression)
  • Application / Technical Support Analyst (Entry Level)Provides support for business applications, basic database or cloud issues, system troubleshooting, and user training.Salary: £26,000 – £35,000

Certification:​

Once you have successfully completed this course, you can order a certificate as proof of your achievement.

A PDF certificate is available for £5.99. You can also request a hardcopy certificate for £9.99.

Delivery of the hardcopy certificate is free within the United Kingdom. For international learners, an additional delivery charge will apply based on the destination country.

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